★ Facebook Will Hire 3,000 To Shorten Response Times to Problematic Content (May 3, 2017)
Mark Zuckerberg today announced that Facebook will be hiring 3,000 additional people (on top of the 4,500 it already has in this area) to work on reviewing content, in light of several recent horrific events that have taken place or been promoted on its live video platform. There have been calls for Facebook to shut down or severely limit its live video capability because of the murders and suicides which have been broadcast or bragged about on the platform, but that’s always felt a little overly heavy-handed to me. This approach is much more in line with what I’ve proposed, which is that Facebook needs better reporting tools and a more rapid response to those reports. Later today we’ll get an update on total employee numbers, but as of the end of 2016 Facebook had 17,000, meaning that its 4,500-strong existing team was already a quarter of total employees. Even if Facebook’s total headcount grows on the past trend line, 7,5000 employees in this area would make up around a third of its employees, which is remarkable. As Facebook dives deeper into hosting its own content, it’s having to spend inordinate amounts of money and employee time policing that content, something I suspect it didn’t fully anticipate when it embarked on this strategy a few years ago.
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