Narrative: Samsung Bungled the Note7 Recall

Each narrative page (like this) has a page describing and evaluating the narrative, followed by all the posts on the site tagged with that narrative. Scroll down beyond the introduction to see the posts.

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    First Report of Replacement Samsung Note7 Fire (Oct 5, 2016)

    The first report came in of a replacement Note7 – theoretically the safe version – also catching fire, prompting calls for a complete recall.

    Bloomberg Reports Samsung Rushed Note7 Development (Sep 19, 2016)

    Bloomberg reported that a rush to beat the iPhone 7 to market had caused Samsung to shortcut its development process for the Note7, possibly leading to the faults that triggered the fires.

    Samsung Issues Partial Formal US Note7 Recall (Sep 15, 2016)

    Samsung issued a partial formal recall through the US CPSC which lacked the force of a full recall, and focused only on the first-generation devices with the supposedly faulty battery.

    Samsung Note7 Sales Suspended + Informal Recall (Sep 2, 2016)

    Samsung suspended sales of first-generation Note devices and issued an informal recall, while promising that replacement devices with different batteries would be available very soon.

    First Reports of Samsung Galaxy Note7 Fires (Aug 24, 2016)

    Reports began to trickle in about fires caused by the Galaxy Note7, and eventually the trickle turned into a steady stream, with dozens of cases reported in the US alone over the space of a couple of weeks.

    Samsung Galaxy Note7 Goes on Sale (Aug 19, 2016)

    The Note7 went on sale on August 19th in the US with all the major carriers, off the back of mostly very good reviews from major tech publications.

    Samsung Unveils the Galaxy Note7 (Aug 2, 2016)

    On August 2, 2016, Samsung unveiled the Galaxy Note7 at an event in New York City. It skipped from 5 to 7 in the numbering system to align naming with its Galaxy S line, a decision that would later prove unfortunate.